Mobile Phone Number Collection and Consent
When you provide your mobile phone number to us—whether through an online form, in person, over the phone, or by opting in to receive SMS communications—you authorize us to send you text messages related to your account, scheduled services, service reminders, follow-up communications, or other information you have requested.
How We Use Mobile Numbers
Your mobile phone number and SMS opt-in status are used solely for the purpose of communicating with you about services, scheduling, updates, or other messages you have agreed to receive. We do not sell, rent, or share your mobile number for marketing use by third parties.
No Sharing of Mobile Opt-In Information
Your SMS consent, opt-in data, and messaging preferences will not be shared, sold, or transferred to any outside companies, advertisers, or unrelated third parties under any circumstances.
Limited Sharing With Hosting/Software Providers
We may store your phone number and messaging data within our secure hosting software or customer management system. These providers process information on our behalf only to support our business operations (such as sending service notifications or maintaining communication records).
These providers are not permitted to use, access, or share your data for any other purpose.
Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including your mobile number, from unauthorized access or disclosure.
Explicit Verbal Opt-In Script
Representative:
“Before we continue, I’d like to ask for your permission to send you text messages. We use text messaging to [briefly describe purpose—examples: schedule appointments, provide service updates, send reminders, and communicate about your account].
These messages may be sent using an automated system, and message and data rates may apply.
Your consent is not required to receive services.
**Do I have your permission to send text messages to this mobile number?”
Customer:
“Yes.”
Representative (confirmation):
“Thank you. I’ve recorded your consent for text messaging. You can opt out at any time by replying STOP.”
Opt-Out
You may opt out of SMS messages at any time by replying STOP. Opting out will not affect your ability to receive services, and you may continue to communicate with us through other channels.
Changes to This Policy
We may update this mobile privacy section as needed, and any changes will be posted in this policy.